What is 010 Hotline?
010Hotline is an automated voice service that transforms how businesses manage customer calls. It offers a seamless solution for: Answering and routing calls – handling FAQs – recording and accessing customer calls – tracking call performance. With 010Hotline, your business gets a dedicated mobile number, providing fast, consistent and data driven customer support. You can customize voice messages in different languages and tones, ensuring a professional experience tailored for your audience.
Core Features
Enhanced Customer Service
The service is available 24/7, every day of the week.
Operational Efficiency
Fewer calls volume and increased productivity of customer service representatives.
Cost Optimization
Fewer employees needed.
Easy Call Monitoring and Recording
Record calls with customers and easily access them to provide better customer service.
Performance Tracking
Monitor customer service representatives’ calls and control team performance through a detailed dashboard.
Effective Problem Resolution
The support request system enables your team to handle customer inquiries and solve problems quickly and easily.
User-Friendly Interfaces
A smooth user experience with interfaces specially designed for admins and customer service representatives to enhance efficiency through simplified workflows.
Simple Text-to-Speech Conversion
Convert any text into natural-sounding speech easily. Text-to-speech enhances customer experience and accessibility, with full support of different languages: Arabic, English, French, and German.
Smart Call Routing
Design call flows tailored to your business needs, easily route different calls, and implement custom scenarios ensuring every call reaches the right team or department as quickly as possible.
How It Works
Caller dials your hotline number
IVR menu guides them to self-service or the right agent
Calls are recorded and tracked in real-time
Tickets are created when needed
Admins get full visibility and insights
Caller dials your hotline number
IVR menu guides them to self-service or the right agent
Calls are recorded and tracked in real-time
Tickets are created when needed
Admins get full visibility and insights
Ideal for
010 Hotline Packages
Standard
Min On-net
5,500
Follow up
19 PT/Min
Concurrent Calls
5
600.00 EGP
Excluding vat
Premium
Min On-net
5,500
Follow up
19 PT/Min
Concurrent Calls
15
750.00 EGP
Excluding vat