010Hotline
010Hotline allows you to design your company’s voice service. The service provides you with a mobile number dedicated for your company and the ability to record voice messages in different voices and languages tailored for your customers. Additionally, it organizes your customers’ calls and directs them to the appropriate destination. You can also record calls and easily access them. In addition to monitoring your team’s performance and hence controlling the quality of customer service.
Key Benefits
Improve Customer Service
The service is available 24/7, all days of the week.
Increase Efficiency
Fewer calls volume and increased productivity of customer service representatives.
Cost Savings
Fewer employees needed.
010Hotline Features
Easy Call Monitoring and Recording
Record calls with customers and easily access them to provide better customer service.
Performance Tracking
Monitor customer service representatives’ calls and control team performance through a detailed dashboard.
Effective Problem Resolution
The support request system enables your team to handle customer inquiries and solve problems quickly and easily. It also provides clearer insights into recurring issues and enhancement opportunities.
User-Friendly Interfaces for Admins and Customer Service Representatives
A smooth user experience with interfaces specially designed for admins and customer service representatives to enhance efficiency through simplified workflows.
Simple Text-to-Speech Conversion
Convert any text into natural-sounding speech easily. Text-to-speech enhances customer experience and accessibility, with full support of different languages: Arabic, English, French, and German.
Call Routing
Design call flows tailored to your business needs, easily route different calls, and implement custom scenarios ensuring every call reaches the right team or department as quickly as possible.
010 Hotline Packages
Standard
Min On-net
5,500
Follow up
19 PT/Min
Concurrent Calls
5
600.00 EGP
Excluding vat
Premium
Min On-net
5,500
Follow up
19 PT/Min
Concurrent Calls
15
750.00 EGP
Excluding vat